Troubleshooting for GSTR-6 | ISD

Troubleshooting for GSTR-6 | ISD

1. Document deletion

To delete the document in GSTR 6:

1.     To delete the documents before distribution (Select the document which you want to delete)

·         Go to ISD Returns >> Documents (Purchase, Distribution) >> Actions >> Delete

 

2.     To delete documents after distribution (when distribution documents have already been generated)

·         First, go to: ISD Returns >>GSTR-6A Reconciliation (ISD Distribution) to identify the distribution document generated against the purchase document.

·         Delete the Distribution documents that were generated.

¨       ISD Return >> Documents (Distribution) >> Action >> Delete

·         Then proceed to: Purchase Document > Actions > Delete

 

2.   IP status coming while pushing data

This occurs sometimes, while pushing data to GSTIN, the file may get stuck and shows an "In Progress" status. In such cases, it's advisable to wait for a while to allow the process to be completed. If the status remains unchanged for more than 2 hours, please contact the support team to re-push the files.

3.   GSTN System Session

          Generating GSTIN Session in the Cygnet Application

1.     To generate a GSTIN session in the Cygnet application, please follow the steps below:

 

Go to Manage Organization >> Entities >> Select the Taxpayer Type (ISD)>> Generate GST OTP >> Enter the OTP received on the registered mobile number.

 

 

4.   Orphan records

Document falls under Orphan while importing the document when the GSTIN details are incorrect.

5.   GEN0006-An Unknown error has occurred while processing api response

 

GEN0006 error is received from the Government when it takes time to receive a response from GST portal.

Actual issue (Zoho) - GEN5005: Message: Account plan limit exceeded
This error occurs due to your API limits are completely consumed so for the same we request you to kindly try the activity after 12 AM midnight

6. Files stuck in Yet not started

Below are the possible reasons when the status for your imported file is in Yet Not Started:

  • If the document size is large, it may take the portal extra time to process it.

·         If other files are still being processed, it may delay your file. Please check the status of existing files to confirm.


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