Login Screen FAQs

Login Screen FAQs

Login screen:

• How many attempts are allowed for login?

- 5 attempts are allowed per login.


• What happens after these attempts are over?

- After 5 unsuccessful login attempts, the user will be locked out of the system, and a notification will be sent to the Cygnature administrator for cloud users or to the user administrator for multi-user subscribers.


• How to get the account unlocked?

- For multi-user subscribers, the user Admin can unlock the Id after receiving a notification that the account has been locked, and for cloud subscribers, the Cygnature Admin can unlock the Id.


• Why do I not get email for login OTP?

- Sometimes it may go to spam folder to check spam folder.


• For how much time the login session remains active.

- The login session is active for 30 minutes.


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