Response of document not updating

Check the Out Folder for the success and status file. In status files one should identify if the IRN and acknowledgement updated or not.

 

If you are not able to find the file then in this folder then follow the steps given below.

Login the cygnet portal and check the status of EINV/EWB whether its generated or not. Status files will be created only for generation cases.

In case of error user must have to correct the error and push again to NIC/IRP.

In case of generation to further check why the response file not updated one has to check the DSU server

step 1) Login into DEU application and click on the Question mark symbol at the top right corner.

Step 2) After clicking on the Question mark one drop down will be populate, then select the search document tab.

Step 3) You can enter the document number inside the box and search the details as required.

Step 4) If your file is fetching as shown in the below picture then use response to generate the status file in the out folder

To Generate the status file Manually please follow the steps mentioned below

step 1) Click on the response tab on the home screen of DEU application 

Step 2) Select EINV/EWB as per the requirement

Step 3) Select the business location as per shown in the below screenshot

Step 4) Select the locations as per shown in the below screenshot and select the date range then clock on "Download E-invoice details"

 

Step 5) Once you have downloaded, you will find your status file in out folder.

If you are unable to recollect the document number in that scenario, please follow the steps mentioned below to identify whether document file is updated in OUT folder.

Step 1) Open notepad++ from the system.

Step 2) Got to the search menu and select find in files from the drop-down list.

Step 3) Enter the document number In the “find what” field

Step 4) Go to directory field and select the path to Archive directory of DEU application.

 

Step 4) Then you can view the document name in the response Tab as show in the below picture.

• Related Articles

• Download E-Invoice Response File

  To download E-Invoice response file , user can navigate to Menu > E-Invoice > E-Invoice. User can select Year , Month , Location and select the documents for which they want to download the response file. To download the file click on Actions > ...

• Document deletion

  Error Description:- How to delete Document Resolution:- Document can be deleted from action button from top right hand side Step to deleted Document :- Select FY, Location name, search particular document's in DOC # which needs to deleted and delete ...

• Document cancellation

  Error Description:- How to cancel IRN Resolution:- 1. Get the Document number and then check the same by applying filter of “Location, Generated” 2. Need to check if it falls under 24 hrs. validation then only it will get cancel. Step to cancel the ...

• Document Series creation/modification

  Description : To maintain series for document series master is used Steps to correct the error : After logging in portal we need to go to masters >> series New series can added from top right hand side by pressing + series

• 'Document Date' and 'Reference Document Date' should be within a same financial year.

  You will receive this error when Document date and Reference document date is from different financial year. The mentioned error denotes that Document date and Reference document Date should be from same financial year. For Ex. Document date ...