Credential not available or incorrect in E-invoice/ E-Way Bill

Credential not available or incorrect in E-invoice/ E-Way Bill

Please verify whether the API credentials for E-Invoice/E-Way Bill have been correctly added in the Entity section of the Cygnet portal for the GSTIN where this error is occurring.

Please follow the steps below to check if the API credentials have been configured correctly:

Steps:

1. Log in to the Cygnet portal.

2. Go to the Dashboard option.

3. Select the Entity option.

4. Copy and paste the GSTIN for which you are receiving the error into the Entities search option.

5. Click on the three-line menu on the right-hand side, select Edit Entity, scroll down, and check the E-Way Bill Details and E-Invoice Details sections to verify whether the API credentials are entered correctly.

Please refer to the attached Cygnet portal screenshot for guidance on the steps.



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