Troubleshooting Points
How bill to ship to transaction mode is reflected in E-Way Bill pdf
User will be able to view the "Transaction Mode" as Bill-To Ship-To on PDF. To do so user can navigate to EWB Module > Document Number from filter and click on Download PDF.
Not Able To Find GSTR 6A Documents In Reconciliation 6A
Error description:- Not able to find GSTR 6A documents In reconciliation 6A Resolution:- 1. Used need to check if GST session is active or not. If not user can navigate to Manage Organization > Entities and filter for the entity and click on Generate ...
Document Series creation/modification
Description : To maintain series for document series master is used Steps to correct the error : After logging in portal we need to go to masters >> series New series can added from top right hand side by pressing + series
E way bill download from NIC
Description:- how to download E-way bill from NIC Resolution : The process can be done from the E-way bill section of cygnet portal Steps to correct the error : To download the E-way bill from NIC PORTAL by following the below steps login >>E-way ...
Duplicate IRN
Error Description : This error occurs when IRN is already generated and the user is trying to repush the invoice for generation. Resolution : You can identify if the invoice is available in E-INV section or you can download the INV from irp portal ...
Document deletion
Error Description:- How to delete Document Resolution:- Document can be deleted from action button from top right hand side Step to deleted Document :- Select FY, Location name, search particular document's in DOC # which needs to deleted and delete ...
Delete Transactions
Error Description:- How to delete Transaction Resolution:- Transaction can be deleted from action button from top right hand side Step to deleted transactions :- E-invoice module>> Clear all >> Filter Doc#, Location and month>>Push to IRP select ...
Captcha Validation Required
Error Description :Captcha Validation Required. Resolution : The error is not from cygnet side . Steps to resolve the error : Whenever user faces the error they have to clear the recent cookies, caches and browsing history of browser and try logging ...
721 The distance between the given pincodes are not available in the system
Error Description : This error occurs when user is trying to generate the E-WAY bill and the distance between the pincodes is not available on portal Resolution : The error can be easily fixed by manually entering the distance while generating the ...
702:The distance between the pin codes given is too high or too low
Error Description : This error occurs when user enters the distance high or low than actual distance while generating E-way bill Resolution : The error can be easily fixed by manually entering the distance while generating the E-way bill or distance ...
Role Assignment Creation and modification
Troubleshooting Points 1. Check the particular role details by editing the role and check the provided rights for the specific module in the created role. 1. For creation and modification Approval from Admin is necessary and without approval no ...
System Setting
Troubleshooting Points 1. Enable UAM - Allows to enable UAM (user access management). 2. Enable Approval Flow - While pushing data to government an approval mechanism will work if this is enabled. 3. Bypass GSTIN RegEx Validation - If GSTIN is ...
Changes in Import settings
Action Plan: Settings of below mentions queries are available in Import settings 1. Need to edit error records 2. Need to generate a document without any import validation 3. Need warning if document is generated with tax amount and document value ...
Changes in Enriched settings
Troubleshooting points: 1. Warnings related to validations will be suppressed (will not be displayed) while uploading data via Enriched Api if this setting is turned ON. However, if this setting is turned OFF, all the warnings related to validations ...
Changes in E Way bill settings
Troubleshooting points: 1. Override distance will auto compute distance from google if distance is not availble in NIC
E Invoice settings
Troubleshooting points: 1. There are three below E-invoice setting available, if user need education then support can guide but if he asks for changing it then ask to connect with Admin for the same. - Cancel E-Way Bill - Ignore Passed Distance - ...
Data Sync issue
Error Description:- GST session expired Resolution:- If you are getting this error than you need to guide the client for the resolution Step to correct the error:- While syncing the data if you encounter with the GST session(available in Entities ...
Transport/Vehicle details updation
Error Description:- Update Transported/Vehicle details Resolution:- You can easily update this details by passing the necessary details in the E-way bill. Step to Update the Vehicle details kindly follow below steps. Select Financial year, Location ...
Invalid Transporter ID
Error Description:- Invalid Transporter Id Resolution:- You can easily fix this error by updating the necessary details in the document for E-way bill generation. Steps to correct the error :- 1) User can navigate to Menu > E-way bill > E-way bill. ...
Document cancellation
Error Description:- How to cancel IRN Resolution:- 1. Get the Document number and then check the same by applying filter of “Location, Generated” 2. Need to check if it falls under 24 hrs. validation then only it will get cancel. Step to cancel the ...
Extend validity
Error Description:- How to extend Validity of E-way bill Resolution:- For extending the validity kindly follow the below snapshot with appropriate filters that you need to follow and extend the validity. Steps to extend the validity:- · Financial ...
EWB cancellation process
Error Description:- How to cancel the E-way bill Resolution:- 1. Get the Document number and check the validity of EWB and then check the same by applying filter of “Location, Generated” 2. Need to check if it falls under 24 hrs. validation then only ...
Email notification not received
Error description:- Email notification not received for E-invoice/E-way bill generation. Resolution:- 1. Need to check provided document in cygnet whether that is generated or in “Error”. In import file they had mentioned Mail I’d and mobile number. ...